Home Cd store Cellcom sees an increase in the number of customer service agents

Cellcom sees an increase in the number of customer service agents


JERSEY CITY, New Jersey, Feb. 10, 2022 (GLOBE NEWSWIRE) — Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that it has completed a digital modernization project with a telecommunications operator Israeli Cellcom in less than 10 months, delivering a series of tangible business benefits, including an average 15% increase in productivity for Cellcom’s frontline customer service agents and an 80% reduction in training time for new agents according to Cellcom’s own estimates.

The open source solution on which the system was built was designed to provide agents in contact centers and retail stores with a streamlined omnichannel experience, enabling them to deliver a fast and frictionless customer experience across all business sectors. activity and all aspects of care and commerce. of the customer journey. Cellcom agents are also equipped with the ability to manage e-commerce transactions through the new system. The solution is built on a unified, simplified and cloud-ready architecture through the adoption of an industry-leading DevOps approach and CI/CD practice that ensured maximum responsiveness and agility during implementation .

“Our digital transformation, in which Amdocs plays a critical role, will ensure that we are ready for the future and able to deliver a world-class customer experience to consumers and our business customers,” said Victor Malka, Chief information at Cellcom. “We are excited to strengthen our long-standing strategic collaboration with Amdocs and take a leadership role in the integrated team co-development model. Amdocs’ leadership in digital transformation and customer experience means they continue to be our valued and trusted partner.

“Cellcom’s transformation will allow them to equip their customer service teams with a flexible and scalable solution, providing their end users with the best experience,” said Ronen Levkovich, president of Amdocs Global Services. “Our partnership with Cellcom dates back almost two decades and we are proud and excited to continue to build on this project and its future phases which are expected to bring additional business benefits to the organization.”

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About Amdocs
Amdocs helps those who build the future make it amazing. Through our market-leading portfolio of software products and services, we unlock the innovation potential of our customers, enabling them to deliver next-generation communication and media experiences for individual end users and businesses. Our 29,000 employees worldwide are here to accelerate service providers’ migration to the cloud, enable them to differentiate themselves in the 5G era, digitize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit www.amdocs.com

Amdocs forward-looking statement
This press release contains information that constitutes forward-looking statements made pursuant to the disclaimer of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in the quarters to to come. Although we believe that the expectations reflected in these forward-looking statements are based on reasonable assumptions, we cannot guarantee that our expectations will be achieved or that the deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, the ability of Amdocs to grow in the commercial markets it serves, the ability of Amdocs to successfully integrate acquired businesses, the effects adverse effects of market competition, rapid technological changes that may render the Company’s products and services obsolete, the potential loss of a major customer, our ability to develop long-term relationships with our customers, and the risks associated with operating activities in the international market. Amdocs may choose to update these forward-looking statements at some point in the future; however, the Company expressly disclaims any obligation to do so. These and other risks are discussed in more detail in Amdocs’ filings with the Securities and Exchange Commission, including our Annual Report on Form 20-F for the fiscal year ended September 30, 2021 filed December 10, 2021. .

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