New + relic (NYSE: NEWR), the observability company, announced the general availability of a first-of-its-kind service level management experience to enable developers, operators and executives to operationalize SRE best practices to maintain system availability and reliability. New experience includes one-click configuration of Service Level Indicators (SLIs) and Service Level Objectives (SLOs), powerful recommendations to customize metrics, unified health reports and alerts for SLO compliance , error budget tracking, etc. New Relic customers can use Service Level Management at no additional cost or license, as it is included with the all-in-one New Relic One observability platform. This launch further improves the 3X%2B+plus+value that New Relic customers receive compared to other observability platforms, which require over 13 different SKUs with disjointed experiences and legacy host-based pricing models.
Companies are aggressively adopting agile development, DevOps, CI/CD, and pipeline automation practices to increase the speed of software delivery. The consequence of acceleration, however, is that each software release carries the risk of impacting an organization’s goals for customer experience, availability, performance, or other business KPIs. In order to sustainably increase delivery speed and adopt SRE best practices, teams face three main challenges. First, teams are hampered by a lack of knowledge of which system metrics have the most impact on business performance. Second, it takes months for multiple teams to implement standardized monitoring based on SLOs and SLIs. Third, teams often have to track service levels with manual processes and ad-hoc tools, rather than a comprehensive, easy-to-use product experience. New Relic’s Service Level Management addresses these challenges by giving every development team a one-click option to configure and track their SLI and SLO metrics. Each team’s configuration is relevant to the services it manages, but in a cohesive relationship familiar to engineering managers and executives who manage multiple teams.
“Our mission is to help every engineer do their best based on data, not opinion. With Service Level Management in New Relic One, we’re empowering engineers to adopt and operationalize industry best practices in SRE and DevOps, making standardized reliability and availability measurement a critical part of the entire software development lifecycle,” said Bill Staples, CEO of New Relic. “Feedback from developers, operations, and even executives at companies that have previewed this feature has been overwhelmingly positive. I look forward to all of our customers embracing this capability and getting more value from their investment in New Relic for all their observability needs.
“Our technology is the basis of all the major sports federations and organizations in the world. We are first and foremost a technology organization, embracing cutting-edge solutions such as artificial intelligence and computer vision to deliver the best possible technology and sports products,” said Scott Dunbar, Global Head of DevOps Engineering at Sportradar. “With Service Level Management in New Relic One, our teams from SRE to C-Suite can become self-sufficient while tracking and reporting on a cohesive set of metrics, giving the business a holistic view of our complex portfolio of products and services.”
“At Zip Co, our payment platform leverages cutting-edge technology to create a robust digital customer experience. Our engineering teams define and measure service level metrics and targets as part of our site reliability engineering to provide the best experience for our customers and partners,” said Andrew Myers, Senior Engineering Manager, SRE at Zip Co. “New Relic’s Service Level Management solution makes this very easy with a simple, easy to understand interface to help us track error budgets.”
New Relic’s service level management experience includes:
- One-click setup: Create SLIs with one click and automatically establish a baseline of desired performance and reliability for SLO compliance.
- Guided setup: Use recommendations powered by historical data to establish baselines and customize and configure SLIs and SLOs.
- SLO/SLI automation and organization: Set service limits and track reliability across teams based on automatic baselines, tags, reports, views tailored for service owners and business managers, and automation through Terraform.
- Unified reports and alerts: Monitor and alert on SLI achievement, SLO compliance metrics and error budgets in a unified and transparent dashboard. Link these measures to SLAs for customers to ensure compliance and reduce risk.
- Free access: All Service Level Management features are available to New Relic customers with full platform access at no additional cost.
Service Level Management in New Relic One is now generally available in all regions as part of the New Relic One Platform – the only all-in-one observability platform with a secure telemetry cloud, powerful comprehensive scanning tools and predictable consumption pricing instead of disjointed SKU bundles. All existing customers can access this new feature at no additional cost as part of their New Relic One account. New customers can sign up and start using the experience for free, without a credit card. For more information see our blog+article or visit www.newrelic.com.
Stefan Kolesnikowicz, Principal Site Reliability Engineer at Achievers
“At Achievers, we are leaders in employee recognition and engagement. We see every day as an opportunity to build a great culture and change the way the world works – and it starts with us. We give employees a voice through flash polls, frequent check-ins and networks that allow them to learn, grow and contribute to our communities. Developers are at the heart of every part of our customer experience, and New Relic’s Service Level Management enables our developers to write code and build reliability proactively and securely.
Ken Lynch, Senior Monitoring and Reliability Engineer at NRC Health
“For more than 40 years, NRC Health has enabled healthcare organizations to understand what matters most to each person they serve through a revolutionary approach to care and service delivery. Delivering exceptional experiences to our customers starts with maintaining the availability and reliability of all our distributed systems. Going forward, service levels in New Relic One will provide a great starting point for NRC teams to track the reliability of their services. From there, they can use SLIs and SLOs to track customer experiences and tie those metrics to SLAs in contact with the customers that matter most. »
About the new relic
As a leader in observability, New Relic gives engineers a data-driven approach to planning, building, deploying, and running great software. New Relic One offers the only unified data platform that enables engineers to get all telemetry (metrics, events, logs and traces) combined with the most powerful comprehensive analysis tools to help engineers go beyond the “what to find out the “why”. Offered through the industry’s only intuitive and predictable consumer pricing, New Relic gives engineers better value by helping to improve planning cycle times, reduce change failure rates, accelerate frequency versions and reduce the mean time to resolution. This helps the world’s leading brands including AB InBev, Banco Internacional, Chegg, Gojek, REI, Signify Health, TopGolf, World Fuel Services (WFS) and Zalora to improve uptime and reliability, drive operational efficiency and deliver exceptional customer experiences that fuel innovation and growth. . Find out the “why” with New Relic on www.newrelic.com.
This press release contains “forward-looking” statements, as that term is defined under federal securities laws, including, but not limited to, statements regarding the availability of the service level management solution. of New Relic, including all anticipated benefits, results and future opportunities related thereto. . The achievement or success of the matters covered by these forward-looking statements are based on New Relic’s current assumptions, expectations and beliefs and are subject to substantial risks, uncertainties, assumptions and changes in circumstances that may cause the actual results, performance of New Relic, or the achievements differ materially from those expressed or implied by any forward-looking statement. Further information about factors that could affect New Relic’s financial and other results and the forward-looking statements contained in this press release are included in New Relic’s filings with the SEC from time to time, including in New Relic’s most recent Form 10-Q, particularly under the headings “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations”. Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at http%3A%2F%2Fir.newrelic.com or the SEC website at www.sec.gov. New Relic undertakes no obligation and does not intend to update these forward-looking statements except as required by law.
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